Palliative Care in Circulatory Failure: Session 3 - Responding to Emotion

Responding to Emotion

Palliative Care in Circulatory Failure: Session 3 - Responding to Emotion

Course Director(s): Jacob J. Strand, M.D.

Released On: June 30, 2014 - Length: 27:49

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Famed physician Eric Cassell noted that “All medical care flows through the relationship between physician and patient, and the spoken word is the most important tool in medicine.” All clinicians caring for patients with circulatory failure need to have an ability to discuss serious news with patients and their families. In this talk, the presenter will discuss strategies for facilitating discussions of difficult news for patients and their families as well as a framework for responding to emotion during these discussions.


  • Review the importance, opportunities and barriers involved in engaging in difficult discussions with patients facing a serious illness
  • Define the SPIKES framework for talking about serious news for patients facing advanced circulatory dysfunction
  • Define the NURSE framework for responding to emotion during conversations with patients
  • Identify other strategies for communicating difficult news


Jacob J. Strand, M.D.
Assistant Professor of Medicine
Division of General Internal Medicine
Section of Palliative Medicine
Mayo Clinic, Rochester, MN


$40 - Streaming Video

$50 - Streaming Video and DVD

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Date: 6/30/2014 - 12/31/2017

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Arizona: 866-629-6362

Florida: 800-634-1417

Minnesota: 800-533-1564

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